PRIVACY POLICY
Privacy Policy
Keppel Accounting | Last updated: 1 July 2026
Scope and Regulatory Context
This policy describes how we manage personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and other applicable Australian laws. If this policy conflicts with mandatory law, the law prevails.
The Personal Information We Collect
Depending on your interactions with us, we may collect:
- Identity and contact data, such as name, email, phone, and address.
- Client file information, such as tax file details, financial records, and supporting documents.
- Service engagement records, such as appointment details and communications.
- Website usage data, cookies, and analytics events from Keppel Accounting.
How We Collect Personal Information
We collect personal information directly from you where practical, including through website forms, onboarding documents, calls, emails, and meetings. We may also collect information from authorised third parties, including software providers, professional advisers, and government systems, where lawful and reasonably necessary.
Purposes of Collection and Use
We use personal information to:
- Provide accounting, tax, advisory, and related services.
- Verify identity and maintain client records.
- Respond to enquiries and manage appointments.
- Comply with professional, legal, and regulatory obligations.
- Improve website and service quality.
Disclosure of Personal Information
We may disclose personal information to:
- Technology and cloud service providers.
- Banks, lenders, legal advisers, auditors, and professional partners where instructed or required.
- Regulators, government agencies, and courts where required by law.
Overseas Disclosure
Some service providers may store or process data outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure handling aligns with Australian privacy obligations.
Data Security and Retention
We implement reasonable technical and organisational safeguards to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. We retain information for as long as needed for service delivery, legal compliance, dispute handling, and record-keeping obligations.
Our retention schedule is five years after engagement closure.
Notifiable Data Breaches
If an eligible data breach occurs, we will assess and respond under the Notifiable Data Breaches scheme, including notification steps where required by law.
Access and Correction Requests
You may request access to personal information we hold about you and request corrections where information is inaccurate, out of date, incomplete, irrelevant, or misleading. Contact us using the details below.
Complaints
To lodge a privacy complaint with details of your concern please contact us. We aim to acknowledge complaints within two business days and resolve them as soon as practicable. If you are dissatisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
Contact Details
Privacy Contact: Manager
Phone: 0474 729 494
Address: 15 First Avenue, Chinchilla, Qld, 4413
Policy Updates
We may update this policy from time to time. Updates are effective when published.